Legal & Consumer Information

This page sets out Novaaccess's legal terms, consumer guarantees and how we comply with Australian law for floral workshops and services.

Business: Novaaccess — floral workshops Australia
ABN: 11 222 333 444
Phone: +61419748263
Email: Novaaccess@gmail.com

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Consumer guarantees (Australia)

Under the Australian Consumer Law (ACL), consumers have guaranteed rights for goods and services. Below summarises how those guarantees apply to our workshops and products.

Guarantee	Applies to
Fit for purpose	Workshop instruction, take-home arrangements
Acceptable quality	Materials supplied, finished florals
Services performed with due care	Facilitation, safety and hygiene

If a guarantee is breached you may be entitled to a remedy such as repair, replacement, refund or compensation for loss.

Refunds, Cancellations & Changes

Bookings, workshop cancellations and refunds are handled in accordance with our terms and ACL. The accordion below outlines common scenarios.

Cancellations more than 14 days before the workshop: full refund minus any transaction fees. Within 14 days: partial refund or credit note at our discretion. Transfers to another date are offered subject to availability.

If we cancel a workshop we will offer an alternative date or full refund. We will notify participants promptly and cover reasonable costs directly related to cancellation where applicable.

Claims must be made promptly. Remedies under ACL depend on the nature of the problem — we will assess and provide repair, replacement or refund as required.

Workshop Participation & Safety

Participants must follow instructor guidance and safety instructions. We provide materials and basic tools; specialised equipment may require additional charges. Please advise us of allergies or mobility needs at booking.

Arrive 10–15 minutes early for setup
Wear suitable clothing; closed shoes recommended
We are not liable for damage to personal items during sessions

Intellectual Property

Course materials, designs and images provided by Novaaccess are our intellectual property. You may use techniques and designs for personal or commercial use unless otherwise stated, but you must not reproduce our published materials for sale or distribution without permission.

Dispute Resolution

If you have a complaint, please contact us via Contacts. We'll acknowledge within 5 business days and aim to resolve within 14 days. If unresolved, you may seek external dispute resolution including Consumer Affairs in your state or the Australian Competition and Consumer Commission (ACCC).

Contact for disputes

Novaaccess
Unit 5, 32 Bridge Road, Richmond VIC 3121
Phone: +61419748263

External resources

Terms & Miscellaneous

These terms are governed by the laws of Victoria, Australia. We may update these terms; the current version is published here. For privacy details see Privacy Policy.

Price & GST

Workshop prices are displayed including GST where applicable. We reserve the right to correct pricing errors.

Limitation of Liability

To the extent permitted by law, Novaaccess excludes any liability for indirect loss. Consumer guarantees under ACL remain unaffected.